Shipping policy
Please note: this shipping policy relates to online orders only.
BeHotbox.com ships to the UK, with all orders currently being fulfilled from our warehouse based in the United Kingdom. For your peace of mind, all orders are shipped as Tracked by DPD, Evri, Royal Mail or UPS from within the United Kingdom.
The courier that we use will be determined by the weight and destination of your order.
Once your shipment has left our warehouse you will receive an email containing full details of how you can track the delivery of your order.
Shipping options are as follows:
United Kingdom
England, Isle of Man, Northern Ireland, Scotland, Wales.
Standard (Tracked)
£4.99 on orders under £50
(Free on all orders over £50)
Delivery in 2 - 4 days.
Express (Tracked)
£9.95
Delivery in 1 - 2 days.
Orders placed by noon GMT/BST will be shipped on the same working day. Orders placed after this time will be shipped the following working day. Orders received at the weekend or on a bank holiday will be shipped on the next working day. Shipping estimates apply to Mainland UK destinations only, and may take longer for remote areas, islands and during exceptionally busy periods such as Christmas.
Product Restrictions
Regulations prohibit us from sending certain products to certain locations. Any delivery restrictions relating to specific products will be highlighted within product descriptions and during checkout where applicable. If you place an order for a product that we cannot deliver to you, we will place a hold on your order and contact you to inform you. Any costs associated with the prohibited products in your order – and any additional shipping costs incurred as a result of you placing the order containing them – will be refunded to you before shipping takes place.
Shipping Costs
Our shipping costs include all handling, packaging and postage costs. Handling and packaging costs are fixed, whereas postage costs vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders that were placed separately into one shipment – as a result, shipping costs will apply to each individual order.
Packaging
Your order will be shipped at your own risk, but special care will be taken to protect fragile objects. Boxes are amply sized and your items will be well protected before they are packed and shipped.